Refund & Return Policy
Our perishable goods are exempt from being returned, all our online sales are final.
However, if you are unhappy with our products, or they arrived damaged, we will refund your order, or send you a new one if you prefer. We will also refund your order if you think there was something wrong with the baked goods.
All refunds are investigated case by case, please contact us at email@example.com to open a case.
If your order arrived damaged please take pictures of the shipping box and of the damaged products as soon as you receive them, email the info to firstname.lastname@example.org. Please include in the email your order number and images. We will follow up immediately! If you can't provide us images of received damaged goods, we will not be able to process any refunds or exchanges.
Unfortunately, we cannot guarantee arrival dates, once the orders leave our bakery shipping carrier transit delays may occur that are out of our control, in those cases we are not able to refund your order. We highly suggest having birthday cakes or gifts arrive at least one day in advance.
Ship to a P.O. Box
Unfortunately, we're not able to ship to P.O. Boxes.
If the order is a gift to someone else it is the customer responsibility to notify the recipient of a pending delivery.
If the recipient is not home at the time of delivery FedEx, UPS, USPS, and our local delivery driver will only leave the package at a recipient's door, or other secure location, if the driver believes it is 'safe' and reasonable to do so. If the recipient is not available to receive the delivery and the driver determines the delivery location is ‘safe,’ we are not responsible for any damaged/lost or stolen product.