Refund & Shipping Policy


 Refund & Return Policy
We have a 30-day Refund policy. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Our perishable goods are exempt from being returned.  However, if you are unhappy with our products, or they arrived damaged, we will refund your damaged goods, or send you a new order. We will also refund your order if you think there was something wrong with the baked goods. All refunds are investigated case by case, please contact us at antonella@krumvillebakeshop.com to open a case.


Damaged Order
If your order arrived damaged please take pictures of the shipping box and on the damaged products as soon as you receive them and email us at antonella@krumvillebakeshop.com. Please include in the email your order number and images. We will follow up immediately! If you can't provide us images of received damaged goods, we will not be able to process any refunds or exchanges.

Delayed Shipment
Unfortunately, we cannot guarantee arrival dates, once the orders leave our bakery shipping carrier transit delays may occur. We highly suggest having birthday cakes arrive one day in advance.


Ship to a P.O. Box
Unfortunately, we're not able to ship to P.O. Boxes.


Missed Deliveries
If the order is a gift to someone else it is the customer responsibility to notify the recipient of a pending delivery.

If the recipient is not home at the time of delivery FedEx, UPS, USPS, and our local delivery driver will only leave the package at a recipient's door, or other secure location, if the driver believes it is 'safe' and reasonable to do so. If the recipient is not available to receive the delivery and the driver determines the delivery location is ‘safe,’ we are not responsible for any damaged/lost or stolen product.


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